Warranty Policy
7-Day Guarantee
Within 7 days of receiving the product, if any manufacturing defect occurs, customers may choose a refund, replacement, or repair.
15-Day Replacement Policy
Within 15 days from the purchase date, products with factory defects are eligible for replacement or repair.
2-Year Warranty
During the 2-year warranty period, we provide repair support and necessary spare parts for any non-human-caused damage.
Lifetime Support
After the warranty period, we continue to offer technical support. We will analyze the issue and provide solutions, including assistance in sourcing replacement parts if needed.
Minimum Order Quantity (MOQ)
Sample orders (1–2 units) are available for testing. Small orders are offered under EXW terms, while bulk orders are typically FOB Shenzhen.
Certain customized models may require a minimum order of 500 units. MOQ for customized services such as logo printing, boot logo, packaging, and user manuals may vary. Please contact our sales team for details.
Lead Time
Samples: 5–7 working days
50–100 units: 10–12 working days
300–500 units: 16–18 working days
1,000+ units: 22–25 working days
Lead time may vary depending on product complexity and customization requirements. Please confirm with our sales team for accurate scheduling.
OEM & ODM Services
OEM Services
We offer full customization including brand logo printing, startup logo, packaging design, and user manuals.
ODM Services
We provide complete solutions from product development and design to manufacturing and after-sales support, based on customer requirements.
Payment Methods
For Samples
PayPal, Credit Card, Western Union, T/T
For Bulk Orders
T/T (30% deposit + 70% before shipment), L/C at sight
For Long-Term Partners / VIP Clients
Flexible terms such as DA, DP, and OA can be negotiated.